Desktop Support Engineer

First Level support for all Desktop calls OS windows 7, Windows 10 installation and configuration Outlook configuration and PST backup Internet browser issue troubleshooting Installation of Antivirus, patches, Acrobat, WinRAR, License software etc. Printer installation, configuration, and troubleshooting Data back up and transfer in system. Hardware knowledge of laptop and desktop Digital signature configuration Basic troubleshooting of network connection.

Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA

Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication