Desktop Support Engineer

Key Responsibilities:

1. Troubleshooting: Identify and resolve hardware and network-related issues.

2. Installation & Configuration: Set up, configure, and maintain desktop computers, software applications, and peripheral devices.

3. Laptop Service : Handle Laptop Issues and Troubleshooting

4. Printer Support: Handle Printer Support and Service

5. CCTV Support: Handle installation and maintenance of CCTV systems.

6. Network Support: Perform firewall configurations and ensure network security.

7. User Support: Respond to client inquiries and provide effective technical support.

8. Upgrades: Carry out system and software upgrades, and recommend suitable hardware/software enhancements.

9. Documentation: Record and track incidents, problems, and their resolutions.

10. Training: Educate end-users on new software tools and IT policies.

11. Communication: Provide timely updates on progress, especially for complex troubleshooting tasks.

12. Follow-up: Ensure resolved issues remain fixed through follow-up checks.

Requirements:

Any degree with relevant experience in the IT support field

Must possess a two-wheeler with a valid driving license

HR Contact : 7845764900 / 7708110473