Digital Customer Specialist - Collections

Key Responsibilities

• Make outbound calls to customers for overdue EMI payments.
• Remind customers about due dates, outstanding amounts, and payment options.
• Negotiate and follow up on payment commitments.
• Update call outcomes, payment promises, and customer feedback in the system/CRM.
• Coordinate with field collection teams where required.
• Maintain call quality, compliance, and confidentiality as per banking norms.
• Achieve daily/weekly/monthly collection targets.
• Handle customer queries related to loan accounts and guide them on payment modes.
• DRA & NON DRA can eligible for this job

Required Skills

• Good communication skills in [Tamil, Telugu, Malayalam & Kannada)
• Strong negotiation and convincing ability.
• Basic computer knowledge and CRM handling.
• Ability to handle difficult conversations politely.
• Target-oriented mindset.

Qualifications

• Minimum: 12th pass / Any graduate.
• Experience:
• Fresher or 6–24 months experience in telecalling/collections/customer service.
• Experience in banking or NBFC collections preferred.