Dispatch Executive

·        Manage and process online orders from Swiggy and Zomato platforms.

·        Coordinate with delivery partners to ensure on-time dispatch of frozen products.

·        Ensure ice cream is dispatched within the required temperature range to avoid melting.

·        Update and track order and delivery status using dispatch / order management software.

·        Verify order accuracy (product, quantity, packaging) before handover to delivery partners.

·        Handle order delays, cancellations, and customer escalations in coordination with the operations team.

·        Maintain daily dispatch records, reports, and platform dashboards.

·        Ensure proper packaging and sealing of frozen products before dispatch.

·        Coordinate with production, packaging, and store teams for order availability.

·        Follow food safety, hygiene, and operational SOPs