Roles & Responsibilities This position requires proven leadership skills, exceptional customer focus, and the ability to balance multiple priorities in a fast-paced, high-volume fulfillment and e-commerce center environment. Customer service focus will be critical to ensure we are able to delight our customers with great service and delivery, including collaboration & partnership with customer service and other internal teams. This role will manage all the resource requirements to meet the demands of the current and future business needs. As the e-commerce Fulfilment Manager, you will lead and develop a team and be directly involved in the continuous improvement of the entire eCommerce distribution platform. Key Responsibilities: • Manage, develop and inspire the eCommerce team members while building trust, confidence and personnel growth within fulfillment operations • Manage the on-going performance of direct reports while leading change through and adoption of continuous improvement initiatives that support the company's goals • Monitor daily output of eCommerce fulfillment to ensure achievement of goals by using analytics and other tools • Conduct regular site walkthroughs to maintain visibility and seek out feedback from all fulfillment center staff • Accountable for managing all fulfillment center activities while ensuring results are in line with budgets and key performance metrics • Self-motivated individual that continually seeks growth opportunity for themselves and their teams • Partner with other cross-functional managers on staffing, scheduling and coordination of critical resources required to successfully execute the weekly fulfillment plan • Provide regular reporting updates on projects/initiatives and performance measurements • Define goals and development plans for all direct employees and conduct regular reviews and evaluations • Assist with maintaining a safe working environment for all • Manage SLA of for all e-commerce orders by working closely with the fulfilment team Skills and Experience: • Minimum of 5 years’ management experience in the integrated functions of Fulfillment & Distribution Warehouse Management or equivalent • Working knowledge with at least 5 years’ experience in leading continuous improvement utilizing Lean principles will be an added advantage • Ability to read, write, analyze and interpret product information, production schedules, and other process documentation • Computer proficiency, specifically with Microsoft Windows, Excel, Word, ERP and WMS systems. • Proficient working knowledge and experience in supply chain processes and procedures including production planning, demand planning and replenishment • Experience with WMS • Ability to work well independently and cross-functionally as part of an established and growing team • Ability to build effective working relationships, influence and problem-solve complex issues • Demonstrates effective organizational and interpersonal savvy skills
More about this E-Commerce Manager job
Healthuno Healthcare Pvt Ltd is aggressively hiring for the job profile of E-Commerce Manager for 2 open positions at Chennai in Guindy IE locality. Kindly go through the FAQs to get all answers related to the given job 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 4 years are eligible to apply for this job. 3. Is there any specific skill required for this job? Ans. The candidate should have Fluent English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing of 09:00 AM to 06:00 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to apna website or app and apply for this job with 340913102 or call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Dec-2021. For more details, check out apna and find job opportunities for Full Time . Through apna, you can find jobs in 21 cities across India. Join NOW!