Engineer 3 - Solutions Engineering

ROLES AND RESPONSIBILITIES

• Provide Post Sales solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Account Directors
• Provide sustaining engineering support for the existing client base
• Handle moves, adds and changes (MACD)
• Develop strong understanding of the use of Comcast Business Global internal application suite
• Join project status meetings
• Manage & resolve Operations escalations, incidents and problem management
• Administer Self-service portal:
• Customer Portal Training
• Account creation
• Quality Control
• Additional duties as assigned

SKILLS / ABILITIES / KNOWLEDGE

• Knowledge:
• Working knowledge of: OSI model, IP Subnetting, Routing protocols, Network and Security products and services, back office systems, and fundamental understanding of product stack for network and security
• Technical knowledge of Software Defined Networking (SDN) required
• Strong understanding of networking design, specifically:
• Network architecture and function; 
• Routing protocols;
•  Multicast;
• QoS/CoS
• Fundamental understanding of Security and UCaaS

Skills:

• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Office Suite including intermediate to expert level capability in Excel, Smartsheet’s, Word and various databases. Knowledge of Formulas, Macros and other toolsets required.  
• Able to merge multiple data sets and perform analysis including customer site/service data, billing components and other information into useable data.
• Strong organization, prioritization, and rationalization skills
• Ability:
• Ability to work in a dynamic, fast paced, team-oriented environment
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Sound decision-making and judgment, especially under pressure
• Must be a self-starter, efficient in achieving goals and proactive in pursuing subsequent duties
• Ability to perform duties with little supervision
• Ability to work effectively and add value as a team member
• Must be able to coordinate across various groups and functional teams
• Highly resourceful team-player, with the ability to also be extremely effective independently

EDUCATION

• Bachelor's degree from four-year college or university; or any equivalent combination of experience and training

EXPERIENCE

• 2-5 years industry experience in enterprise networking or related field experience required
• Project Management experience is a benefit to assist with the planning and oversight of large customer implementations
• Network Design background highly desired

CERTIFICATES / LICENSES / REGISTRATIONS

• Fortinet NSE 3 certification preferred or equivalent