Facility Manager - Soft Services

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Job Title: Soft Services Manager - IT Sector

About the Role: We are seeking an experienced Soft Services Manager to oversee and optimize the delivery of soft services within our IT-focused organization. The ideal candidate will ensure a high-quality work environment that supports the productivity and well-being of our tech-savvy workforce.

Key Responsibilities:

Manage and coordinate soft services including cleaning, reception, mail services, catering, and security for IT office environments. Develop and implement strategies to enhance workplace experience, focusing on the unique needs of IT professionals. Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met. Implement and manage smart building technologies to optimize space utilization and energy efficiency. Coordinate with IT teams to ensure seamless integration of soft services with technological infrastructure. Manage budgets and control costs while maintaining service quality. Ensure compliance with health and safety regulations in a tech-centric workplace. Lead and develop a team of soft services staff, promoting a culture of continuous improvement.

Required Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field
• Minimum 5 years of experience in soft services management, preferably in IT or tech-oriented environments
• Strong understanding of modern workplace needs in the IT sector
• Excellent knowledge of health and safety regulations and best practices
• Proficiency in facilities management software and smart building technologies
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven ability to manage budgets and control costs

Preferred Qualifications:

• IFMA or equivalent professional certification
• Experience with agile work environments and hot-desking setups
• Knowledge of sustainable practices in facilities management
• Familiarity with IT infrastructure and its impact on soft services delivery

What We Offer:

• Opportunity to shape the workplace experience in a dynamic IT environment
• Competitive salary and benefits package
• Professional development and growth opportunities
• Collaborative and innovative work culture

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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