Front Desk Executive

Key Responsibilities:

• Greet and welcome clients in a warm and professional manner
• Handle incoming calls, WhatsApp inquiries, and walk-in queries
• Schedule, reschedule, and confirm appointments
• Maintain client records and update CRM/software regularly
• Coordinate with therapists, nutritionists, and clinic staff for smooth operations
• Manage billing, invoices, and payment collections
• Promote clinic services, packages, and offers to clients
• Follow up with leads and existing clients for appointments and renewals
• Maintain reception area cleanliness and presentation standards
• Handle client feedback and escalate concerns to management when required