Front Desk Manager

Work Timings: Onsite, Monday to Saturday (11am to 8pm)

Location: The Love Hope Company, T.Nagar, Chennai

 Role Overview:

The Front Office Manager is the first point of contact for clients, visitors, and therapists. This role goes beyond reception management, it ensures that every person who walks in feels welcomed, respected, and supported.

In a mental health organisation, the front office is the first layer of care. The role requires professionalism, emotional sensitivity, operational discipline, and strong coordination skills.

Key Responsibilities

• Client Experience & Reception ManagementGreet and assist clients and visitors in a warm, professional manner
• Manage appointment scheduling and confirmations
• Handle walk-ins and ensure proper intake process
• Coordinate waiting area experience and room allocation
• Maintain confidentiality and discretion at all times

2. Appointment & Billing CoordinationManage therapist schedules and room bookings

• Handle payments (cash, UPI, bank transfers) and issue receipts
• Track daily revenue collections and share reports with accounts
• Follow up on pending payments
• Maintain organized billing records

3. Communication & CoordinationAct as liaison between clients and therapists

• Handle phone calls, WhatsApp messages, and email inquiries
• Coordinate with internal teams for smooth daily operations

4. Administrative OversightEnsure front office cleanliness and professionalism

• Monitor space usage and session flow
• Maintain basic inventory (stationery, forms, client materials)
• Support internal documentation and data entry