Front Desk Manager

Job Description: Front Desk Executive (Female)Role Title: Front Desk Executive (Female)

Location: The Derm Edit – Chennai

Reporting to: Clinic Manager / Dr. Sarat Anandh

Core Responsibilities

A. Calls & Enquiry Handling

• Receive inbound calls/WhatsApp enquiries and respond professionally.
• Understand the concern, explain process briefly, and convert to appointment.
• Handle pricing enquiries only as per approved rate card/scripts (no random quotes).

B. Appointment Booking & Scheduling

• Book, reschedule, and confirm appointments (doctor/therapist).
• Send confirmation messages, location, pre-visit instructions, and reminders.
• Manage daily schedule flow and reduce no-shows.

C. Lead Follow-up & Conversion

• Follow up pending leads (walk-ins, DMs, WhatsApp, missed calls, campaign leads).
• Update lead status daily: New → Contacted → Follow-up → Booked → Visited → Closed/Lost.
• Maintain professional persistence without spamming; escalate hot leads to manager.

D. Excel / Clinic Sheets Maintenance

• Maintain and update clinic trackers daily (Excel/Google Sheets), such as:
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• Walk-ins & leads sheet
• Appointments & attendance
• Treatment/package enquiry tracker
• Payments summary / pending list (as per management format)
• Ensure data accuracy, proper tagging, and no missing entries.

E. Front Desk Operations

• Greet patients, coordinate waiting time, and manage patient flow.
• Coordinate with therapists/doctor for room readiness and timing.
• Basic billing support/receipt coordination (as per clinic policy).
• Skills RequiredFluent Tamil + English (Hindi optional)
• Strong communication + sales conversion mindset
• Excel confidence (data entry, filters, basic formulas)
• Professional grooming, punctuality, calm under pressure
• KPIs (Monthly)Enquiry-to-appointment conversion %
• Follow-up completion rate
• No-show reduction %
• Data accuracy (zero missing entries)
• Patient experience feedback