Front Office Executive

Job Resposibilities

• Guest Services: Warmly welcome, register, and assign rooms; provide information on hotel services, handle guest complaints and feedback professionally.

• Check-in/Check-out: Efficiently process arrivals and departures, manage room assignments, and handle payments (cash, credit cards).

• Reservations: Manage phone, online, and walk-in reservations, confirm bookings, and handle cancellations.

• Communication: Answer, screen, and forward calls; relay messages; liaise with housekeeping, maintenance, and other departments.

• Administrative: Maintain guest records, update room availability, balance cash drawers, and manage office supplies.

• Lobby Management: Keep the reception area clean, organized, and presentable.