GM - Circle IT Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Cluster IT Head

Job Level/ Designation

GM (Band M3)

Function / Department

IT-Application Operations

Location

Lucknow

Job Purpose

Lead and manage the entire circle IT Operations which includes application operation, Cluster IT infrastructure management and End user Support Services. Ensure maximum availability of IT Infrastructure and applications.

Drive operational excellence initiatives and track & monitor compliance of service availability commitments through IT KPIs.

Demonstrate strong service-oriented approach, taking full ownership of end to end service management in multi partner setup.

Key Result Areas/Accountabilities

• Drive operational excellence by ensuring uptime and high availability of applications and IT infrastructure
• Ensure maximum business user satisfaction by conducting periodic governance meeting with key business stake holders to
• identify, track and end to end closure of gaps in system, Issues and areas of improvements.
• Communicate on key feature / functionalities (Implemented and upcoming)
• Ensure timely and smooth implementation of transformation projects, upgrades and additional functionalities without any business impact.
• Deliver all KPIs defined for various IT deliverables by close coordination with stake holders and driving the multiparters for stable operations
• Drive excellence initiatives through automations to bring in operational efficiency and leverage AI, ML, RPA, etc technologies to streamline operations, reduce MTTR, process improvements and foster cost efficiency and business benefits

Core Competencies, Knowledge, Experience

• Experienced technologist with 12+ years of experience in managing IT Operations in a large telecom operator.
• Proficient in analytical, independent thinking with a strong technological background. Skilled in managing application operations, incident & problem management, good knowledge of capacity planning and performance management 
• Proven track record of managing production environment, including high availability, SLAs, KPI monitoring.
• Expertise in driving automation initiatives for incident reduction, process optimization, high availability through cutting-edge technologies, fostering an environment of continuous improvement.
• Proficient  in managing multi partner , Service delivery and streamlining processes, eliminating redundancies, and optimizing solutions.
• Good communication and stakeholder management skills to manage partners and business stakeholders alike

Must have technical / professional qualifications

1. BE, MCA/MBA or Higher

Years of Experience

12+ years     

Industries to look from

IT, Telecom, FMCG, BFSI

Ideal Organizations to look from

TSP, IT service providers for TSP

Direct Reports

AGM –Circle  IT Infra Operations / AGM – Circle IT Application Operations

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership