GROUP OPERATIONS MANAGER

Experience

7-12 Years

Skill (Primary)

DWP-UMC-MESSAGING SERVICES

Qualification

B-Tech

Location

Chennai

Job Description (Posting).

Client location Chennai, WFO.Experience in Exchange permission management.Knowledge on migration tools. Exchange O365 site administration.Hands on Experience in User permissions, Compliance management, Journaling features. Knowledge on external user management.Knowledge on Active directory, User permission management, User licenses PowerShell experience with regards to O365. Basic understanding of SailPoint and in-depth knowledge of PowerShell Scripting to perform bulk operations. Updating the exchange version, security updates and patch updates as and when a new release is available.Should be good in power shellExperience in handling bulk operations using scripts. Updating the certificates for exchange servers.Coordinating with various technology groups during global outages.Coordinating with internal and external service providers i.e. to resolve problems using the facilities provided by them as per contract.Good understanding of Active Directory, room mailbox and configuration. Experience with working in Exchange Hybrid environment.SharePoint, One Drive for business and Teams knowledgeShould have experience in leading the big multitenant environment.EST shift timings. Architect level experience and knowledge People ManagerGood soft skills.Experience in Exchange permission management.Knowledge on migration tools. Exchange O365 site administration.Hands on Experience in User permissions, Compliance management, Journaling features. Knowledge on external user management.Knowledge on Active directory, User permission management, User licenses PowerShell experience with regards to O365. Basic understanding of SailPoint and in-depth knowledge of PowerShell Scripting to perform bulk operations. Updating the exchange version, security updates and patch updates as and when a new release is available.Updating the certificates for exchange servers.Coordinating with various technology groups during global outages.Coordinating with internal and external service providers i.e. to resolve problems using the facilities provided by them as per contract.Good understanding of Active Directory, room mailbox and configuration. Experience with working in Exchange Hybrid environment.Good soft skills. (1.) To identify attrition percentage in accounts and take up initiatives to reduce the same (2.) To perform value addition activities (CIP & SIP) and implement strategies to improve productivity. (3.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives. (4.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (5.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (6.) To ensure generation of an account level EE & EN revenue (7.) To ensure absorption of freshers as per the defined account targets

Experience Level

Mid Level