Guest Relation Executive

Job Description:

We are looking for an enthusiastic and customer-focused Guest Relations Executive to join our team. The ideal candidate will have prior experience in café or restaurant service and a passion for creating memorable guest experiences. You’ll be the face of our brand, ensuring every customer feels welcomed, heard, and satisfied.

Key Responsibilities:

1. Greet guests warmly and ensure they feel comfortable and valued.
2. Manage guest seating, reservations, and table coordination efficiently.
3. Handle customer inquiries, feedback, and complaints with professionalism and empathy.
4. Collaborate with service and kitchen teams to deliver smooth, high-quality service.
5. Maintain a clean, organized, and welcoming front-of-house environment.
6. Assist in building customer relationships and engaging regular guests.

Requirements:

1. Prior café, restaurant, fine dining experience preferred.
2. Excellent communication and interpersonal skills. A naturally approachable, cheerful, and professional demeanor.
3. Problem-solving attitude and ability to stay calm under pressure.