(IND) Technology Services Engineer III

Position Summary...

What you'll do...

Key Responsibilities:

• Hands-on troubleshooting, debugging, and support for applications using SQL, Java, and Cloud Technologies (preferably Google Cloud Platform (GCP)).
• Analyse and interpret application architecture and its components to resolve complex issues.
• Utilize analytical skills to analyse logs and provide root cause analysis for incidents.
• Perform real-time monitoring and system performance analysis using tools such as Grafana, Open Observe, Splunk, and Dynatrace.
• Manage and document incidents and service requests using ServiceNow or other ITSM tools.

Required Skills:

• Proficient in SQL, Java, and working knowledge of cloud technologies (GCP preferred).
• Strong analytical and problem-solving skills, with experience in log analysis and debugging.
• Knowledge of application architecture and understanding of how its components interact.

Experience with Monitoring Tools:

• Expertise in using Grafana, Open Observe, Splunk, and Dynatrace for monitoring, reporting, and alerting.

Experience with ITSM Tools:

• Familiarity with incident management and documentation using ServiceNow.

Preferred Qualifications:

• Experience in production support or application support roles.
• Good communication skills to collaborate with cross-functional teams and resolve issues effectively.

Certification in cloud technologies (e.g., GCP certifications) would be a plus.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 5 years’ experience in production support, software support, or technical support.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Technical support operations, account management, or customer support.

Primary Location...

Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India