Infrastructure Technical Support Specialist

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM Db2
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across different platforms. You will be responsible for both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems function optimally and efficiently.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment.
- Monitor system performance and implement improvements to enhance efficiency and reliability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM Db2.
- Strong understanding of database management and optimization techniques.
- Experience with troubleshooting and resolving technical issues in production environments.
- Familiarity with server and network configurations and maintenance.
- Ability to implement and support software solutions across various platforms.

Additional Information:
- The candidate should have minimum 7.5 years of experience in IBM Db2.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.