Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Unified Communication and Collaboration Implementation
Good to have skills : Unified Communication and Collaboration Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities • Maintenance & administration of Voice PBX systems & services • Responsible for handling day-to-day Voice operations, requirements & issues Technical Experience -Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc). -Hands-on experience on industry standard enterprise PBX’s like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system. -Basic knowledge in ACD calls routing configurations. -Basic troubleshooting of Cisco VoIP gateways and adjuncts. -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc. -Basic troubleshooting knowledge with respect to the operational issues in PBX. -Basic knowledge of Call accounting software Professional Attributes -Customer focused & positive attitude towards work -Good interpersonal and communication skills (verbal and written) -Ability to work with diverse teams & a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification Bachelor’s degree in engineering