Infrastructure Technical Support Engineer

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : Vmware Virtualization Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Storage & Virtualization Systems Engineer (m/f/d) within Global Data Center Operations, you design, operate, and continuously optimize large-scale, mission-critical compute and storage platforms across multiple enterprise
data centers. You contribute to global platform architecture, ensure standardization and resilience, and support 24x7 enterprise operations in a globally distributed environment.

Roles & Responsibilities:
Design, operate, and optimize enterprise-scale compute and storage platforms across global data centers and hybrid environments.
Architect, standardize, and operate VMware-based
SDDC platforms including vSphere, vCenter, NSX, and Aria vRealize Operations.
Manage x86 server platforms (Dell, HPE, Lenovo),
including lifecycle management, firmware governance, and capacity planning.
Design and operate global storage platforms including Brocade SAN, NetApp NAS (MetroCluster, replication, cloning), StorageGRID, and Pure Storage (FlashArray, FlashBlade).
Define and operate enterprise backup and disaster
recovery standards using Commvault Backup.
Execute global infrastructure initiatives such as data
center migrations, platform upgrades, standardization, and legacy decommissioning.
Drive automation and operational efficiency using
scripting, GitLab CI/CD pipelines, and infrastructure-as code.
Act as escalation point for complex incidents, leading root cause analysis and long-term remediation.
Collaborate with global network, security, cloud, and application teams to deliver end-to-end infrastructure solutions.
Create and maintain global architecture documentation, operational standards, and runbooks.
Participate in on-call and shift-based rotations as part of a 24 7 follow-the-sun operations model.

Professional & Technical Skills:
3+ years of experience in enterprise or global data center
operations.
Strong expertise in VMware technologies including
vSphere, vCenter, NSX, and Aria vRealize Operations.
Hands-on experience with x86 server infrastructures
from Dell, HPE, and Lenovo.
In-depth knowledge of Brocade SAN fabrics, zoning, and
enterprise-scale SAN design.
Strong experience with NetApp storage solutions
including NAS, MetroCluster, replication, and cloning.
Experience with NetApp StorageGRID and object storage
architectures.
Hands-on experience with Pure Storage platforms
including FlashArray and FlashBlade.
Solid understanding of enterprise backup, recovery, and
business continuity using Commvault Backup &
Recovery.
Scripting skills in Python and PowerShell for automation
and operational tooling.
Strong hands-on experience with Ansible for automated
configuration management and deployment.
Experience with GitLab CI/CD pipelines and
infrastructure-as-code (IaC) methodologies.
Strong knowledge of high availability, disaster recovery,
and resilience design.
Ability to work effectively in globally distributed teams
with strong communication skills.
Fluent English communication skills.

Additional Information:
- The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design.
- This position is based at our Chennai office.
- A 15 years full time education is required.