International Voice

§  Gather data/ information/ details in line with regulatory requirements and client policy and procedures

§  Engage with customers/ internal stakeholders throughout via various means – in writing, by phone and by email – to ensure an efficient and customer focussed process

§  Efficiently and accurately log customer grievance in accordance with Company Policy

§  Ensure all details are tracked to closure within SLA

§  Strong communication skills and ability to empathize with customer.

§  Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process

§  Strong written, e-mail and verbal communications skills

§  Strong logic/problem solving skills

§  Customer focussed and empathetic

§  Liaise with internal teams where required to ensure quick and fair closure of customer grievance

§  Escalate complaints as appropriate for management intervention

§  Interact with associates and work towards resolving customer complaints