IT Customer Service Representative

IT Customer Service Representative

Key Responsibility: 1 - Taking ownership of customer issues reported & solving their problems through by providing resolution. 2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Technical Experience: 1-Installation & configuration of various applications. 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc. 3-Engineer ensure proper logging of all issues. 4-Document technical issues in the knowledge database. 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage. 6-Keep track of users’ system issues until resolved by adhering to the SLA. Professional Attributes: 1 - Good technical skills & should possess with current technology. 2 - Good communication skills both written & verbal. 3 - Should be a Tech-Savviness. 4 - Flexible to work in all shift & under pressure situations. 5 - Good analytical skill. Educational Qualification: - Graduate in any stream Should be completed 15 years full time education. Additional Information, if any. Should have on groundwork experience rather supporting remotely to customer.