Service Delivery Senior Specialist

Capgemini Technology Services India Limited

Chennai

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Kinaxis | Service Delivery Senior Specialist - C

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence.Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies.

Job Description - Grade Specific

Should have hands-on Techno-functional Configurations skills of Kinaxis Rapid Response

Should have strong Configuration, Authoring of resources in Kinaxis Rapid Response for different modules.

Work with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning & Scheduling etc across various business lines

Be a part of an Agile project team utilizing the Agile / Scrum methodologies, working in a fast-paced, iterative environment, closely partnering with business stakeholders.

Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities

Provide expert functional and process guidance on system capabilities and solution approaches.

Configure Kinaxis Rapid Response and customize solutions as per clients requirements

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.