L3 NOC

Job Purpose

As a Network Implementation L3 member of the NOC team you will be responsible for providing Design and Implementation of Network devices. This role typically involves advanced-level responsibilities and expertise in managing and enhancing the network infrastructure. The ideal candidate will be high-level technical guidance and support across multiple vendor products, emphasizing networking and system administration. A robust comprehension of Routing & Switching administration, networking, and virtualization is crucial

Job Location

Chennai/Mumbai

Roles & Responsibilities

• Should be Good in Network Implementation, Mandatory certifications: CCIE or equivalent
• Previous experience in Cisco or Juniper L3 TAC Support engineers is highly preferred.
• Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem-solving approach.
• Being able to understand needs and create fitting network designs is a key part of this role.
• Hands-on experience in managing Enterprise/Data Centre LAN/WAN Infrastructure and performing day-to-day Network operations activities.
• Experience with routing protocols (OSPF, ISIS, BGP)
• Managing Arista/Juniper/Cisco devices, troubleshooting and supporting complex LAN networks.
• Design and implement business solutions using common network equipment, Including SDWAN and MPLS technologies understanding.
• Monitor and diagnose performance issues, collaborating with third-party support/service vendors to ensure network operational stability
• Excellent team player with the ability to develop and present technical material.
• Respond to network alerts, hardware malfunctions, and diagnose/troubleshoot network issues.
• Results Oriented: Interest in and proven execution ability with relevant technology delivery execution, customer outcomes and people development.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
• Provide second- or third-line network level support for Routing Protocols to Customers, Partners, account teams and other internal technical support teams.
• Create Standard Operating Procedures for Operations and update knowledge base articles.
• Familiarity with network analysis tools like Infra On, SolarWinds, Nagios, Checkmk, and Splunk.
• Preferably skilled in Linux/Unix and proficient in coding languages

EDUCATIONAL QUALIFICATIONS: (degree, training, and certification required)

• BE/B-Tech or equivalent with Computer Science/IT or Electronics & Communication

Certification required

• Cisco Certified Internetwork Expert (CCIE)
• Cisco Certified Design Expert (CCDE)
• Cisco Certified Network Professional in Routing & Switching (CCNP – R&S)
• Juniper Certified Datacenter Expert (JNCIE-DC)
• Enterprise Routing and Switching, Expert (JNCIE-ENT)
• Certified Information Systems Security Professional (CISSP)

Relevant Experience

• 12+ years of Network implementation & working experience encompassing LAN (wired & wireless), WAN, Network, server, Storage, and Backup environments.
• Primarily provide technical support for Cisco/Juniper/Arist Products that could include Apstra, Paragon, Junos Space.
• Implementation level understanding on Protocols such as IS-IS/OSPF, BGP, MPLS, Traffic Engineering, EVPN.
• Good understanding of TCP/IP stack, MPLS, SDWAN, WAN, LAN and
• IPV4 & IPV6 knowledge is must.
• Mandatory CCIE & having very good knowledge of Spine & Leaf (CLOS Architecture)
• Competence in Routing protocols such as BGP, OSPF, IS-IS, and EIGRP, along with experience in working with leading router and switch series from Juniper, Arista, and Cisco.
• Working/Hands-on on multivendor OEMs such as Cisco Nexus, Juniper, and Arista
• Having experience on understanding network telemetry protocols like IPFIX/sflow/Netflow, SNMP
• Preferred candidate with past working experience in Service Provider/Large scale networks
• Expertise in trouble shooting complex Network Security related issues.
• Preferred Deep understanding of TCP/IP, Routing, and Switching fundamentals will be preferred.
• Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment.
• Proficient in Switch technologies including STP, RSTP, MST, VXLAN and vPC, and familiarity with prominent switch series from Arista, Cisco, and Juniper.
• Experience with Wireless networks including Cisco and Aruba unified architectures.
• Familiarity with WAN Optimizers such as Riverbed Steelhead and Cisco WaaS.
• Proficiency in Network Monitoring Tools like InfraOn, Cisco Prime, SolarWinds, Wireshark, iperf/jperf,
• Knowledgeable in Load balancers: F5 LTM, F5 GTM/DNS, or Citrix NetScaler ADC.
• Excellent verbal and written communication skills, strong organizational abilities, and adeptness in prioritizing a dynamic workload to meet business demands.
• Experience with helpdesk software systems like Jira, Remedy, or ServiceNow.
• Experience in monitoring server (Physical/Virtual) and application availability and performance, as well as Health checks and Performance Monitoring for Databases and Storage.
• Hands-on experience with Linux/Unix OS, Storage, Backup Tools, and a range of professional certifications like ITIL, Azure, AWS, VCP, CCNA, CCNP, CISA, AWS, and Red Hat System Administration is an added advantage.
• Customer facing experience is mandatory.
• Good communication skills and ability to convince and build social relationship.