Lead Generation Executive

Scope Of Work / Responsibilities  Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.  Generating leads from multiple platforms.  Enter and update customer information in the database  Take and process orders in an accurate manner  Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.  Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications  Analyzing customer feedback on products and services offered  Documenting processes and logging technical issues, as well as customer compliments and complaints. Expectations  The candidate should have excellent communication skills both written and verbal  The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.  The candidate should be able to resolve conflicts with the customer  The candidate should be a team player  Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels  Proficiency in MS Office