MIS Coordinator

The Sales Coordinator is a key administrative and operational support role that assists the sales team in ensuring smooth day-to-day operations and coordination across sales processes. This role involves managing sales documentation, liaising with clients and internal teams, tracking sales performance, and ensuring timely follow-up and delivery of products or services. The Sales Coordinator acts as a bridge between the sales team and other departments to streamline processes, drive efficiency, and support the achievement of sales goals.

Key Responsibilities:

Sales Support:

Assist the sales team in managing schedules, preparing presentations, and organizing sales meetings 

Handle day-to-day administrative tasks such as processing orders, generating sales reports, maintaining customer databases, and preparing sales documentation (e.g., contracts, invoices, proposals).

Ensure sales data is accurately updated in CRM systems or sales software.

Customer Relationship Management:

Respond to customer inquiries, direct them to the appropriate sales representative, and ensure timely follow-up.

Assist with resolving customer issues and complaints by coordinating with internal teams such as support, operations, and finance.

Maintain records of client interactions, ensuring proper documentation and follow-up.

Order Processing & Documentation:

Manage the order processing workflow, ensuring orders are captured correctly, processed, and delivered on time.

Coordinate with the Assembly Units and operations teams to track orders, transport, and deliveries, ensuring customers receive accurate order updates.

Prepare sales invoice, Final, and quotations as requested by the sales team.

Sales Performance Tracking:

Generate and analyze sales reports, including key metrics such as sales targets, pipeline performance, and conversion rates.

Track sales targets and performance indicators, providing regular updates to the TSM and Regional Manager 

Assist with forecasting and sales planning activities, ensuring accurate data is maintained.

Coordination Between Teams:

Act as a point of contact between the sales team and other departments (Operations, Factory, Transportation) to ensure smooth operations and communication.

Coordinate promotional activities or product launches in collaboration with marketing teams.

Assist in aligning Installation Plan and customer orders with supply chain and procurement teams.

Sales Presentations & Proposals:

Assist in creating and editing sales presentations, promotional materials, and proposals for the sales team.

Ensure that all sales collateral is up-to-date and in line with company branding and messaging.

Google Sheets Database & CRM Management:

Maintain accurate records of customer information, ensuring that the CRM system is up-to-date with relevant details.

Work closely with the sales team to manage the sales pipeline, ensure proper data entry, and track leads and prospects.