National Collections Head

Company Name – Muthoot Fincorp Limited

Job Title – National Collection Head - Secured & Unsecured Lending Business 

Grade – F1/F2/F3

Designation – 

Location – Chennai, Tamil Nadu 

Reports to – Head, Secured & Unsecured Lending Business 

Span Of Control – 

Muthoot Pappachan Group Brand Purpose

To transform the life of the common man by improving their financial wellbeing 

Muthoot Pappachan’ s strategic objective & SULB leadership

• Taking forward the legacy of Muthoot Pappachan Group / Muthoot Fincorp’s 134-year-old family business, focused on gold loan, across 3600 branches, by adding a larger share of diversified portfolio of products & solutions through SULB vertical.
• Find new ways to improve operational efficiencies and offer exceptional customer experiences, thereby transitioning from traditional ways of doing business, through a combined push for innovation with intense competition
• Find newer talent and explore wider markets to expand and grow our secured and unsecured lending business. We will continue to deliver end-to-end solutions tailored to our target group of MSME’s of all sizes. 

Culture at Muthoot Pappachan Group

We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. 

Our Core Values 

Integrity

• Asking oneself before saying, doing, or deciding on anything, whether it’s passing the test of integrity
• No unethical shortcuts, to save time, money, and energy
• Strict adherence to regulatory and other statutory bodies guidelines 
• Transparency in all business deals
• Offer solutions to customers based on their needs only
• Encourage people to highlight any practices that go against this core value

Collaboration

• Genuinely believe & treat the organization as your family
• Encourage people to build healthy professional relationship with members of other departments and functions
• Welcome feedback from other departments
• Encourage people from other departments to join for brainstorming sessions
• Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal
• Help others to achieve their goals / tasks

Excellence

• Maddeningly pursue excellence
• Look for best outcomes before finalizing the approach
• Maintain a constructive and critical mindset to gauge & ensure quality 
• Open for constructive feedback from others to refine the final output
• Benchmark against the best only, should not be basis convenience
• We should look for continuous improvement
• Recognize and appreciate if we observe any superior performance 
• Do not get settled for less at any cost – display the go getter attitude
• Encourage people to stretch to achieve excellence

Job Purpose 

Key Job Responsibilities 

• Set up and monitor overall collections policy, processes, and monitoring mechanisms for unsecured and secured retail lending products, benchmarked with competition
• Set up an appropriate collection organization structure (in-house and outsourced) with appropriate spans of controls and productivity norms to ensure effective delinquency management
• Develop strong early warning signal mechanisms to manage portfolio quality and administer appropriate management interventions
• Manage overall costs and budgets to drive overall targeted collections business unit profitability
• Direct all recovery action and strategies across the various recovery channels and products
• Meet the recovery plan for the year portfolio review and feedback to credit on sourcing and portfolio trends
• Increasing Digitization across collections & ensuring strategy enhanced to ensure increased controls in collections
• Rationalize expenses by enhancing the collection strategy matrix
• Enhancing Recovery & Rate of recovery basis opportunities available
• Create a culture that embodies creativity, innovation, high integrity, performance orientation, and commitment to work
• manage outsourced collections vendors

Knowledge, Skills & Attributes

• Digital Leadership 
• Strategic Planning
• Analytical Ability
• Policy & Product implementation

Key Stakeholders 

• Internal – CMD, CHRO, Vertical Head of Departments, Subordinates within Cross-Functional Teams.
• External – Vendors, External Auditors, Regulatory authorities, Merchant Bankers, Investors, Credit Bureaus, and Rating Agencies.

Role Requirements

Educational Qualification – Any UG/PG or MBA 

Experience – Overall 15 years + with experience in handling a similar role in a Secured and Unsecured Lending Business, NBFC/HFC at National role