Operation Lead - Data Center, Cloud

We are looking for an experienced Operations Lead for Data Center and cloud Infrastructure to lead the management, operations, and optimization of our on-premises data center and cloud environments.

The ideal candidate will have a strong background in achieving operational excellence, driving innovation across both physical and virtual infrastructures, and managing vendor relationships effectively.

Key Responsibilities:

• Lead the management and optimization of KONE platforms (Data Center, AWS, Microsoft Azure), ensuring alignment with the organization's strategic objectives
• Manage the daily operations of the organization's data center, ensuring optimal uptime, performance, and scalability. This includes overseeing physical servers, storage systems, and networking infrastructure
• Forecast infrastructure needs, plan for growth, and ensure adequate capacity in both data centers and cloud environments to support business requirements
• Ensure that both data center and cloud environments comply with security standards, including firewalls, network security and data protection
• Utilize automation tools to optimize operations, deploy resources, and manage configurations across both on-premises and cloud environments
• Manage relationships with service providers for both data center and cloud services. Oversee budgeting and cost optimization efforts for cloud services to ensure optimal performance at minimal cost
• Lead efforts in the identification, diagnosis, and resolution of data center and cloud-related issues, ensuring minimal downtime and business impact
• Minimizes disruption of service operation introduced by any new releases and/or changes
• Develop and implement strategies to minimize downtime and ensure rapid incident resolution
• Ensure the delivery of IT services in line with established SLAs. Track and report on service performance, managing escalations where necessary
• Ensure CMDB content (services, applications, infra relationships) is up to date
• Maintain accurate documentation of infrastructure architecture, configurations, and processes

Primary Skills:

• Proficient in Data Center infrastructure, AWS and Azure cloud, with exposure towards Elastic services, S3, RDS, VPC, Load Balancers, and Landing Zones
• Knowledge on automation tools such as Terraform and CloudFormation
• Proven experience in governance of IT Service Providers
• Solid understanding of server hardware, storage solutions, virtualization, and cloud architecture
• Strong knowledge of cloud security practices, IAM (Identity and Access Management), and compliance
• Good understanding of server hardware, storage solutions, virtualization, and cloud architecture
• Strong knowledge of Data Center and cloud security practices, IAM (Identity and Access Management), and compliance
• Familiarity with ITSM tool (preferably ServiceNow)
• Experience with infrastructure and end-to-end monitoring
• In-depth knowledge of ITIL processes and familiarity with DevOps & Agile principles
• Experience with Service Integration and Management (SIAM) practices
• Exposure to ISO audits
• Good leadership, communication, and interpersonal skills
• Excellent problem-solving and troubleshooting capabilities
• Proven experience in working within a global and/or matrix organization

Preferred Skills:

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and CI/CD pipelines
• Experience in managing IT budgets (Forecasting, budgeting and optimizing costs)
• Project management
• Certification in ITIL (good to have)

Education & Experience:

• Bachelors Degree (B.Tech/BE) in computers
• 8 – 10 years of relevant experience in IT Service management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Experience Level

Senior Level