Operations Coordinator

About the job

Company Description

GEO360 Holidays is a dynamic and rapidly growing travel company specializing in tailored holiday experiences, group tours, and personal travel solutions. Our mission is to deliver seamless and memorable journeys for clients through expert planning, personalized service, and a commitment to quality. With dedicated teams who are passionate about travel, GEO360 Holidays brings together innovation, reliability, and local expertise to meet our clients’ evolving needs. We offer a collaborative work environment, ongoing professional development, and opportunities to advance your career in the travel industry.

Role Description

This is a full-time, Hybrid work location position for an Operations Coordinator at GEO360 Holidays, based in Chennai. The Operations Coordinator is a crucial member of our operations team, responsible for managing daily workflows, coordinating logistics for tours and client bookings, providing administrative support, and ensuring smooth and efficient customer service delivery. Key responsibilities include:

• Overseeing day-to-day operations to ensure all client itineraries and bookings are executed without issues
• Coordinating with internal departments, travel partners, and external vendors to manage logistics and resolve operational challenges
• Providing detailed administrative support such as maintaining accurate records, managing schedules, processing documentation, and handling travel confirmations
• Responding to queries from clients and staff professionally, ensuring high client satisfaction and timely solutions
• Monitoring operational procedures and continuously identifying process improvements to enhance organizational productivity and service delivery
• Supporting the team in managing emergency requests, scheduling changes, and last-minute client requirements with composure and efficiency
• Preparing daily and weekly reports for management on operational metrics and client feedback

Qualifications

• Minimum Experience: At least 2 years of relevant work experience within the travel and tourism industry
• Education: Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related discipline (preferred)
• Analytical Skills: Strong problem-solving and decision-making abilities, with keen attention to detail
• Communication: Outstanding written and verbal communication skills tailored to effective interaction with both clients and internal teams
• Operations Management: Demonstrable experience in coordinating and streamlining business processes
• Customer Service: Proactive approach to managing client inquiries, resolving issues, and ensuring client satisfaction
• Administration: Experience managing operational records, schedules, and logistical requirements independently
• Multitasking: Ability to prioritize and handle multiple assignments in a fast-paced environment
• Industry Knowledge: Familiarity with travel platforms, vendor negotiation, and relevant regulatory requirements is a plus