Operations Manager

Role Purpose:

The Employee Management Executive – Operations is responsible for managing manpower, attendance, discipline, performance coordination, and daily workforce efficiency within the Operations department to ensure smooth working aligned with company standards.

Key Responsibilities:

1. Manpower & Workforce Management

- Plan, allocate, and monitor manpower for daily operational activities.

- Ensure optimal employee deployment across tasks.

- Coordinate with HR for recruitment, onboarding, and manpower shortages.

2. Attendance, Shift & Leave Management

- Monitor daily attendance, overtime, and leave records.

- Ensure discipline and punctuality across the OPS department.

- Coordinate with payroll/HR for accurate attendance data.

3. Employee Performance & Productivity

- Track employee productivity, efficiency, and output levels.

- Support supervisors in performance monitoring and reporting.

- Identify skill gaps and coordinate training with HR/management.

4. Discipline, Compliance & Workplace Conduct

- Ensure adherence to company policies, safety norms, and SOPs.

- Address employee grievances, behavioral issues, and conflicts professionally.

- Maintain a safe, respectful, and productive work environment.

5. Coordination & Communication

- Act as a bridge between Operations staff, supervisors, and management.

- Communicate daily targets, work instructions, and policy updates.

- Support management in implementing operational and HR initiatives.

6. Documentation & Reporting

- Maintain employee records, duty rosters, warning notices, and reports.

- Prepare daily/weekly manpower and productivity reports.

- Support audits and compliance requirements related to manpower.