Process Executive

Key Responsibilities:

• Customer Service: Greeting walk-in clients, understanding their design needs for kitchens, bathrooms, and flooring, and offering professional advice on, materials, and color schemes.
• Sales & Consulting: Guiding customers through the selection process, preparing quotations, calculating accurate quantities, and finalizing sales.
• Product Knowledge: Maintaining up-to-date knowledge of tile types (ceramic, porcelain, vitrified), features, benefits, and maintenance requirements.
• Showroom Maintenance: Ensuring the showroom floor is clean, tidy, and displays are updated regularly.
• Lead Generation & Follow-up: Proactively contacting clients, architects, or contractors to generate leads and follow up on quotes.
• Billing & Coordination: Processing invoices, managing stock levels, and coordinating with suppliers or warehouse for deliveries. 

• Inventory Management & Control:
• Conduct regular physical inventory counts (cycle counts) and reconcile with the ERP/computer system to ensure accuracy.
• Monitor stock levels, track shade and run numbers (critical for tiles to avoid color mismatches), and manage inventory replenishment to avoid shortages or overstocking.
• Receiving & Warehousing:
• Receive, classify, inspect, and store incoming tile shipments.
• Organize warehouse layout for efficient space utilization, ensuring proper stacking to prevent breakage.
• Order Fulfillment & Dispatch:
• Pick, pack, label, and stage customer orders according to packing slips or sales orders.
• Coordinate with sales teams and logistics providers to schedule timely, accurate deliveries to client sites.
• Manage loading processes and ensure safe handling of goods.
• Logistics & Transportation:
• Arrange for transportation and negotiate rates with carriers.
• Track shipments and resolve any issues, such as delivery delays or damaged goods.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Ability to read and interpret design layouts or measurements.
• Strong negotiating skills to close sales.
• Basic computer skills for billing and inventory management.
• Prior experience in retail, particularly in tiles, sanitary ware, or home decor, is often preferred.