Customer Service Process Expert - Logistics and Shipping

Process Expert

We are seeking a detail-oriented and proactive Customer Service Representative to support our operations. This entry-level position is ideal for someone who thrives in a fast-paced logistics environment and is passionate about maintaining data accuracy and providing real-time support.

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.

Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Shift: 6:30 PM to 3:30 PM

Job Description

Key Responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity.

• Generate the Dispatch Report, consolidating the drayage planning for the next business day using data from Trinium, along with information from client reports, port appointments, and assigned drivers.

• Schedule pickup and drop-off appointments for containers at the port, through the terminal's website.

• Conduct thorough investigations regarding the loads drivers have completed at the end of the current day and those they will begin the following day.

• Track and monitor loads to be exported and those already picked up, ensuring timely movement.

• Evaluate driver availability and assign them to loads they are capable of transporting.

• Maintain clear communication with the client’s teams in the event of drayage issues or when requesting relevant information for appointment scheduling.

• Schedule appointments at the customer’s warehouse when needed.

Experience & skills

• Graduate, ideally Finance and Accounting

• Willing to work in full night shifts

• Should carry 3-5 years of min experience in Shipping & logistics industry

• Prior experience with documentation review, data entry, reporting, Landside execution will be an advantage

• Should be able to effectively communicate with internal and external stakeholders

• Good working knowledge of MS Office products including Word, Excel, and PowerPoint.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level