Customer Service Process Expert

Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Responsibilities:

• Manage customer relationships and provide exceptional customer service through Case Management  

• Resolve customer complaints and disputes in a timely and professional manner Manage customer contracts and ensure compliance with company policies and procedures.

• Collaborate with cross-functional teams to ensure efficient and effective customer service.

• Utilize problem-solving skills to address customer concerns and issues.

• Maintain accurate records and data, including customer information and service history

• Provide support to customers and internal teams as needed

• Escalate complex issues to supervisors or more experienced colleagues as necessary.

Requirements:

• 2-3 years of customer service experience

• Prior experience in the shipping industry with international calling exposure

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

• Strong attention to detail and organizational skills

• Ability to handle multiple tasks simultaneously

• Proficient in MS Office and Google Suite

• Strong customer service skills

• Ability to work collaboratively in a team environment

• Strong time management skills

• Ability to adapt to changing priorities and deadlines

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com. 

Experience Level

Senior Level