Procurement Lead

Capgemini Technology Services India Limited

Chennai

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Procurement Lead | 6 to 8 years | Chennai

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth.

Primary Skills

Acknowledging customer complaints promptly and responding to them within set time limits, systematically andfairly
Responsible for independently receiving, documenting, investigating and resolving customers querieswithin agreed authority
Acknowledge & work on Backorder Reports & Customer Portal Requests
Ensure that all written communication is carried out as per the customer care procedures
Ensure that all requests / Inquiries are processed as per Client TAT & quality
Expertise on Supply Chain processes with a good level of understanding on Order Management
Should be willing to work as per Business requirement
Working knowledge in SAP
Excellent written and Verbal communication
Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk
Can independently handle customer inquiries through Phone or emails
Good understanding of end to end customer management process

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.