Product Support Engineer
Vembu Technologies
Apply on company website
Product Support Engineer
Vembu Technologies
Chennai
Not disclosed
Job Details
Job Description
Product Support Engineer
Roles and Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email & call support
- Identify and escalate priority issues as per Client specifications
- Assisting clients/partners in troubleshooting via remote access
- Rectifying issues and closing the query/issue in a timely manner
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive & major issues
Skill and Knowledge Qualifications:
- Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X – optional]
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it
- Proper phone etiquette and ability to speak and write clearly & accurately. Some support will be provided over the phone (via our VoIP system)
- Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
- Knowledge of storage based software computer applications and equipment’s
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
Experience / Qualifications:
- 0 to 2 years of experience in technical support role
- Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable
- Candidates with international voice experience is a plus
Shift Timings:
Night shifts[Preferably US time] or rotational shifts
Job role
Work location
Chennai
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
About company
Name
Vembu Technologies
Job posted by Vembu Technologies
Apply on company website