Quality Analyst

What You Will Do:

Monitor the departmental queues for alerts on a regular basis throughout the working day ensuring management are aware of outstanding alerts at end of day

• Be familiar with the departmental systems/processes and their implementation

• Review transaction monitoring alerts in line with prescribed procedures: - Investigate the individual alerts to determine if there is a potential suspicious transaction involved - Follow the recommended standard investigation steps - In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions - Assess the transaction in the context of previous transactions and the client’s business/purpose of the account – if necessary review the client file - Assess the relevance of the geographies of the remitter and beneficiaries of the transaction Where there are grounds for suspicion or a requirement for guidance in relation to an alert, escalate in line with the procedures

 • Create and maintain accurate and concise records of all investigations undertaken including details on the rationale for any decisions made

• Seek to build an understanding of the profile of customers highlighted through the transaction monitoring alert process

• Assist with the preparation of departmental Management information reports

• Provide input to the maintenance of the departmental procedures

• Provide advice and support to the Bank’s business units on the identification of areas of risk as a result of transaction monitoring trends

• Any other associated duties required from time to time to meet the departmental responsibilities and goals

What You Will Need:

As the Quality Analyst you will be Responsible for assessing the quality of the cases worked by the Analyst and ensure that they are worked in accordance with the guidelines, policies, and procedures. Your key responsibilities will include (but not limited to) the following-

• Perform Quality checks of the cases reviewed by the Analyst.
• Provide constructive feedback to the Analysts based on the Quality scores.
• Counsel and train the analysts whenever necessary to ensure improvement in the analysts Quality of cases worked.
• Maintain log of Feedbacks / Quality Scores / Process updates.
• Prepares and analyzes quality reports and shares findings with the Management group.

What Would Be Nice To Have:

• Strong interpersonal skills
• Ability to develop strong and productive work relationships with others (i.e. peers, management, etc.)
• Excellent organizational and time management, skills
• Excellent research skills, including experience with financial intelligence software
• Advanced proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook
• Strong written, analytical, and communication skills.
• Ability to communicate clearly and professionally over phone and in email.
• Willingness to work in extended shifts, weekends/holidays and night shifts (work as per the project requirements to meet the project goals).

SKILLS and OTHER REQUIREMENTS

• Advanced computer skills (Strong proficiency in Microsoft Excel and Word.)
• Advanced English Comprehension skills and English communication skills - written and verbal.
• Proficient in business email communication.
• Proficient in articulating ideas and communicating them verbally and in written form.
• The ability to quickly learn new skills and subject matter.
• The ability to apply newly acquired skills, using logic and reasoning, to sets of transaction data.
• The ability to multi-task and effectively prioritize tasks.
• A highly motivated, driven, and dynamic attitude towards work and career.
• The ability to excel within a team environment and independently.
• Available to work in extended shifts, weekends/holidays and night shifts (work as per the project requirements to meet the project goals) based on the exigencies of the projec