Quality Auditor

Prime Teleservices Private Limited

Thousand Lights, Chennai

₹25,000 - ₹30,000 monthly

Fixed

25000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

56 applicants

Benefits include: Laptop

Job Description

Role – Quality Auditor & Trainer

Location- Chennai

No. of Vacancies – 2

Reporting: Directly to Dr. Manmohan Arora with dotted line to Process Head

Process type: Inbound & Outbound

 

Job Description:

1. To train newly recruited agents/ advisor on soft skills, process script, customer management skills, etc

2. To Certify fresh recruits for going love on the floor

3. To conduct knowledge test (KT) periodically.

4. To listen to calls of every agent for the process assigned and audit call quality on the basis of quality parameters define by client/ Prime.

5. Identify weaknesses of agent/ advisor and conduct improvement sessions through feedback mechanism and refresher training.

6. To prepare and analyse productivity scores and release to the client.

7. To design and create improvement programs and cascade to the floor.

8. Responsible for improving and maintaining quality standards

9. To attend, present and manage client review on quality audits.

 

Experience: Min 3-4 years of experience in quality audit and training domain. Exposure of call centre operations with voice/ non-voice processes is must.

Languages: English, Hindi and South Regional Languages knowledge is mandatory.

Education: Graduate/ Post Graduate

Salary: Rs.30k to 35k on the merit of education and experience 

Location: Nungambakkam, next to ICICI Bank, Chennai 600034

Job role

Work location

Uthamar Gandhi Road, Thousand Lights, Thousand Lights West, Chennai, Tamil Nadu, India

Department

Quality Assurance

Role / Category

Business Process Quality

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

Skills

Process quality, Quality analysis, Quality audit, Quality control analytics, Call monitoring

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Prime Teleservices Private Limited

Address

Uthamar Gandhi Road, Thousand Lights, Thousand Lights West, Chennai, Tamil Nadu, India

Job posted by Prime Teleservices Private Limited

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