Receptionist Cum Office Assistant

• Conduct detailed client consultations, including skin analysis, medical history review, and understanding client expectations
• Recommend and assist in explaining clients on appropriate aesthetic treatments such as facials, chemical peels, laser procedures, microblading, lash lifts, and skin rejuvenation services
• Customize treatment plans based on individual client needs to ensure safe, effective, and result-oriented outcomes
• Maintain strict hygiene, sterilization, and safety protocols in line with clinical and regulatory standards
• Prepare treatment rooms, ensure proper handling of equipment, and maintain overall clinic cleanliness
• Accurately document all client records, consent forms, treatment details, invoices, and progress notes in the clinic management system
• Ensure all operations, entries, and updates are performed digitally on the system without delay or omission
• Handle clinic phone calls professionally, respond to inquiries, manage bookings, and follow up with clients regularly
• Stay consistently connected via phone/WhatsApp for client communication, appointment confirmations, and post-treatment follow-ups
• Keep the system updated in real time with appointments, payments, client history, and service records
• Educate clients on pre- and post-treatment care, expected outcomes, and product usage
• Build strong client relationships through clear communication, trust, and personalized service
• Handle client concerns, feedback, and complaints in a calm and solution-oriented manner
• Upsell and cross-sell relevant treatments and skincare products based on client needs
• Assist with appointment scheduling, client coordination, and smooth daily clinic operations
• Stay updated with the latest trends, technologies, and certifications in the aesthetics industry
• Ensure compliance with all health, safety, and legal regulations applicable to aesthetic practices
• Collaborate with team members to maintain an efficient, professional, and client-focused clinic environment

Note:

All staff are expected to maintain strict professionalism, punctuality, and accountability in daily operations. Any lapse in system updates, client communication, or hygiene protocols will be treated seriously. Continuous availability during working hours, proactive client engagement, and adherence to clinic SOPs are mandatory. Failure to comply with operational standards, documentation requirements, or communication responsibilities may result in corrective action as per clinic policy.