Receptionist / Front Office Executive

The Guest Relations Executive will be responsible for welcoming guests upon arrival, addressing their needs, ensuring high-quality guest service, and maintaining a high level of guest satisfaction.

The ideal candidate should have a strong knowledge about customer service standards, be able to handle complaints, and provide appropriate solutions to meet the guests’ needs.

Manage guest check-in and check-out process

Recording all customer interactions in a logbook or customer relationship management software program

Entertaining all the internal & external calls with friendly and courteous telephone answering service standards