REGIONAL OPERATIONS MANAGER - MML

 Job Description:

 Resolution of  Gold / Account audit irregularities.

 Ensure resoulution of Customer queries and complaints within timelines

 Ensure timely updating of the legal matters in the Legal Software and seek guidance from  legal teams in ZO/HO

 Timely reporting of police seizure cases to the legal team in HO and follow up for approval to hand over the gold to police

 Timely attending the court hearings by liaising with advocates

 To ensure that all the Branches comply with daily EOD, Charge taking and handover during transfer /resignation/leave. (HOTO Process)

 CBS Loan Cancellation approval.

 To ensure branches maintain adequate Cash and Bank balances as per norms and follow up for transfer of excess funds to Central Office Accounts, HO, Cochin.

 To follow-up with branches for the reversal of sundry debtor / creditor entries.

 Stressed Assets Recovery – Follow up with CBMs, BMs for recovery of auction deficit accounts, police seizures, spurious/LQ pledges, legal cases etc.