Registration Manager

Job Summary

The Registration Manager is responsible for planning, managing, and executing all aspects of event registration for conferences, exhibitions, and corporate events. This role ensures a seamless registration process for attendees, speakers, sponsors, and exhibitors by overseeing registration systems, managing data accuracy, coordinating onsite registration, and delivering high-quality customer service.

Key Responsibilities

·      Registration Management

·      Develop and manage the end-to-end registration process for events (online and onsite).

·      Configure and maintain event registration platforms/software.

·      Ensure accuracy of registration data, attendee categories, payment processing, and reporting.

·      Create and manage registration guidelines, FAQs, and customer communication.

Onsite Operations

·      Oversee onsite registration counters, check-in areas, and badge printing.

·      Train and supervise temporary registration staff/volunteers during events.

·      Troubleshoot onsite issues to ensure smooth attendee flow.

Data & Reporting

·      Generate and maintain registration reports (daily/weekly/monthly).

·      Monitor key registration metrics (conversion, attendance, cancellations).

·      Ensure compliance with data privacy and security standards .

Customer Support

·      Handle attendee inquiries via email, phone, and onsite support.

·      Provide quick resolution to registration/payment-related issues.

·      Coordinate with stakeholders to ensure VIP and speaker registrations are managed smoothly.

Collaboration

·      Work closely with event operations, marketing, sponsorship.

·      Liaise with vendors for registration hardware/software needs.

·      Support finance team with payment reconciliation and invoicing.

Qualifications & Skills

·      Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field.

·      1–5 years of experience in event registration management (conferences, exhibitions, corporate events preferred).

·      Strong knowledge of event registration platforms (Cvent, Eventbrite, Aventri, etc.).

·      Excellent organizational and project management skills.

·      Strong communication, interpersonal, and customer service skills.

·      Ability to lead onsite teams and manage high-pressure situations.

·      Proficiency in MS Excel, reporting tools, and database management.

Key Competencies

·      Detail-oriented with high accuracy in data handling.

·      Problem-solving mindset with quick decision-making ability.

·      Leadership skills for managing onsite registration teams.

·      Flexibility to travel and work extended hours during events.