Relationship Manager - Banking (Biker Service)

Relationship Manager

Role Description

This is a full-time on-site role located in Chennai for a new project role BDO (Equitas Express – Banker on wheels). The biker service will be provided primarily for 4 segments Senior Citizen/High residential flat association/Salaried professionals/Women within Chennai. The person will be responsible for driving business, will leverage Digital mode for account opening and servicing from this channel and ensuring the quality, and responsiveness. Omni-channel leads will also be given to the BDO for conversion.

Purpose of the role

To acquire New To Bank liability relationships (Saving Accounts / Deposits) and strengthen existing relationships through highest levels of service quality

Bank Staff (Biker) key responsibility:

1. Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
2. Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
3. Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
4. Communicate clearly to customers on the requirements for various types of products & services – for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas.
5. Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
6. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
7. Maintain continuous communication with customers on the status of their account opening process.
8. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements – for example, relevant loan products, investment products etc.
9. Build reference network from newly signed up customers for potential leads.
10. Regularly update Daily Sales Reports and discuss on the plans, action items, and progress with the supervisor.