Retail Sales Officer

Role OverviewThe Retail Sales Officer (RSO) serves as the frontline brand ambassador—guiding customers, showcasing product offerings, and helping drive store sales while delivering an exceptional experience aligned with brand values.

• Key ResponsibilitiesCustomer Engagement: Welcome guests with warmth, understand their preferences (occasion, budget, style), and present relevant product options.
• Sales Conversion: Meet or surpass individual sales targets using consultative techniques—explaining product features, pricing, and purchase benefits.
• Product Knowledge: Maintain deep knowledge of Tanishq’s jewelry lines—including metals, gemstones, purity standards, collections, and pricing models.
• Relationship Management: Build trustful, long-term customer relationships through personalized attention, follow-ups, and after-sales services.
• Operational Duties: Handle billing, payment processing, invoicing, stock checks, and adherence to security protocols in line with store SOPs.
• Visual Merchandising & Store Tidiness: Ensure displays are appealing and products are well-presented.
• Compliance & Ethics: Follow company guidelines for cash handling, customer data safety, and policies on refunds/exchanges.
• Team Participation: Collaborate with store leadership, support teammates, and contribute to initiatives like store events or promotions.
• Core Skills & QualificationsSales & Customer Service: Strong interpersonal, presentation, and negotiation abilities.
• Jewelry Acumen: Basic understanding of jewelry materials, quality factors (like 22K vs. 18K gold), weight, and design trends.
• Attention to Detail: Precise billing, careful handling of valuable items, and maintaining cleanliness.
• Trustworthiness: A high standard of honesty, particularly for roles involving high-value inventory.
• Flexibility: Willingness to work weekends, holidays, and during seasonal sales spikes.
• Educational Background: 12th pass
• Experience: Retail or luxury goods experience preferred; jewelry-specific experience is a plus.

Why This Value Proposition MattersTanishq emphasizes premium quality and customer trust. Whether interacting with a first-time buyer or servicing loyal clientele, RSOs play a pivotal role in reinforcing brand dignity through exceptional service, nuanced product guidance, and reliability.