Senior Associate - Order Management

Senior Associate - NAM Order Management

Job Description:

Responsible for documentation and trending results to identify improvements as well as conduct quality review of production staff. Works with management to identify and address quality and service improvements. Provides consistent evaluation of customer service model for each production staff assessment completed. Apply accurate program knowledge to assess the quality and accuracy of inbound and outbound customer interactions. Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.

Experience Level

Mid Level