Senior Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Maintain the community billing software in the absence of a community level Business Office Coordinator (BOC). Processing occupancy and rate changes; promotions; and timely subsystem closing to ensure billing statements and revenues are recorded accurately. Management of the software includes close interaction with community leadership and regional support staff to effectively process new or revised fee structures and promotions.• Manage multiple communities (20-25) in varying states and counties, ensuring processing for all resident accounts and any third-party payers remains in compliance with program regulations• Analyzing resident accounts• Assist the BOC/ED with family inquires involving billing, e-Pay, payments• Correct billing errors• Perform month-end closing duties for assigned communities and AR Subsystem, Resident Billing• Assist in creating and keeping training material up to date• Create material relevant to new business to update and inform BOCs of any processes or roll-outs relevant to their position• Assist BOC’s in accurately entering resident refunds so they are approved and issued timely• Manage special projects as needed

Qualifications

Graduate

Experience Level

Mid Level