Senior Associate Premium Ice Cream 28k+ Benefits

The Senior Associate supports daily store operations, leads by example in customer service, and may supervise junior team members. This role is ideal for someone with prior experience who can take more responsibility and assist with team coordination.

• Key Responsibilities: Deliver excellent customer service and assist in handling guest concerns
• Prepare and serve menu items efficiently and with consistency
• Train and guide new associates in store processes
• Monitor cleanliness, product quality, and service standards
• Support the Store Manager in inventory management and restocking
• Take responsibility for shift operations in the manager’s absence
• Ensure compliance with health, safety, and hygiene standards
• Help in opening/closing procedures and daily reporting

• Requirements: 2 years of experience in a café, QSR, or food retail environment
• Strong communication and interpersonal skills
• Leadership mindset with the ability to guide others
• Basic knowledge of POS systems and shift handling
• Dependable, positive, and customer-focused