Senior Customer Service Engineer

Job Description Summary

As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance of GE HealthCare MRI, providing expert-level technical service support for our MRI systems installed at customer sites. This role requires a strong understanding of medical imaging technology, excellent troubleshooting skills, and a customer-focused mindset to ensure optimal system performance and customer satisfaction.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Description

Roles and Responsibilities

• Technical: Maintaining all models specific to MRI Modality Equipment in the assigned area.
  Total system level troubleshooting on complex multi-symptom problems
  

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

• Business growth: Assists in the growth and direction of business in his/her geographic area

• Productivity: Responsible for Warranty and PMS

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

• Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 3+ years of experience in servicing MRI equipment. (preferably GE platforms)

• Understanding of magnet safety and cryogen handling procedures.

• Experience collaborating with internal team members and engaging with external customers as part of a solution-oriented service process

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

• Strong oral and written communication skills.
  Ability to document, plan, market, and execute programs

• Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.

• Sought by others for guidance and advice.
  Proficiency in English.

• Ability to work independently with minimum direction.

• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs.

Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call, please fill out the form below: https://www.ge.com/careers/frau

#LI-MC1

#LI-Onsite

Additional Information