Senior Executive

Job Description :

• Experience as AR caller and a role in the Quality Assurance Team.
• Strong communication, good listening, and analytical skills.
• Ability to work as part of a team and strong knowledge of AR process(billing& collections, coding procedures, etc.)
• Review call recordings for adherence to scripts, to compliance and protocols provided and evaluate caller performance accordingly.
• Providing regular updates on the positive and the recurring issues in performance of the team.
• Provide positive and feedback to the team on the areas of improvement as and when required. Also, use these metrics to find opportunities for improvement.
• Collaborate with the team to identify all requirements to have the best results in quality and address any gaps like providing feedback and training if necessary.
• Prepare weekly/monthly reports on the identified metrics, to maintain details of the audits and the feedback provided and the actions taken on those.

Other requirements:

• Follow project related protocols and instructions.

• Update all the logs like productivity, Clarification log, and any other logs applicable on a daily basis. 

• Check with Manager /TL in case of clarifications 

• All emails from Manager should be answered promptly without fail 

• Ensure compliance of entire team for HIPAA, OIG. 

• Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and regulatory policies, procedures and programs.