Job Description_subrogation

Job Name:

Sr. Executive – Subro specialist 

Position Title: 

Executive

Band:

A2

ERP Full Position ID:

Reporting to:

Manager

Location/Site:

EXL India - Chennai

Overview

 Skilled communicator, with good logical reasoning skills who would be working on a B2B process. In this role, you will be responsible for contacting attorneys, insurance companies, and other third parties to facilitate the recovery of liens related to subrogation claims. The Subrogation Caller will act as a liaison between our client and external entities to recover funds owed as a result of third-party liability, ensuring a timely and efficient recovery process.

Qualifications:

12^th Grade 

Experience:

1. 3 to 6 years’ experience in an international voice process.
2. US Healthcare Experience preferred

Communication: 

1. Strong oral and written communication skills

Working Hours:

1. 40 hours per week as Full-time employee Night shift
2. Weekends: Off

Work Model: Work from Office ONLY 

Location:  Chennai

Skills and abilities:

1. Ability to communicate effectively. Strong Command over English.
2. Enunciation ability.
3. Interpersonal skills like listening, questioning, intonating.
4. Self-driven, result oriented, team player.
5. Should possess right attitude, patience and a habit of working hard.
6. Hands on experience in MS Office Suite (Word, Excel).
7. Solid analytical skills
8. Curiosity and interest in analyzing, understanding process in depth.
9. Proactive handling of files for potential recovery.
10. Interacting with US based attorneys, insurance companies and hospitals.
11. Notifying other parties of the recovery interest; conferring with them concerning settlement.
12. Maintaining accurate file documentation.
13. Responding timely to all electronic, written and verbal communications.
14. Using available resources to investigate on paid claims.
15. Reviewing and evaluating accident or incident reports, individual claims, medical or other documents relating to funds paid.
16. Adhering to established settlement authority levels.
17. Evaluation, Aggressive negotiation and recoveries.
18. Maintaining a high level of productivity, Quality and confidentiality
19. Should be capable of taking on additional responsibilities as a senior executive and contributing ideas to improve processes, while developing the skills needed to progress to the next level as an assistant manager.