Job Description:

Receive and check claim documents for completeness and advice employees regarding pending documents, if any.

Track and control documents to ensure TAT of claims/cards as per SLA.

Feedback from Insurers and Corporates.

Additional revenue opportunities from existing Corporates.

Non voice coordinator

Respond to queries from the employees of the corporate through e-mails.

Maintain weekly reports on claims and queries and the TAT of the same

Escalate issues as per the escalation matrix.

To attend to any other assignments assigned to you from time to time.

Voice coordinator.

Respond to queries from the employees of the corporate over Phone.

Maintain weekly reports on claims and queries and the TAT of the same.

Escalate issues as per the escalation matrix.

To attend to any other assignments assigned to you from time to time.

Media Assist Insurance India Pvt. Ltd.

About Company

About us:

We are India’s leading HealthTech and InsurTech company focused on administering health benefits across employers, retail members, and public health schemes. We consistently strive to drive innovation and participate in such initiatives, to lower health care costs.

Our Health Benefits Administration model is designed to deliver the tools necessary for a health plan to succeed, whether it’s our modular claims management system, our technology that unveils data to make important decisions, or our service solutions built around the voice of the customer. In short, our goal is to link our success to that of our members