Senior Operations Manager

Senior Manager, Operations (Pune or Mumbai candidates can apply)

• Manage costs according to the budget set for journals, including supplements
• Oversee operations costs of Medknow publications (prepress, print, paper, distribution, warehousing) and departmental budget
• Analyze customer requests and/or expectations against business priorities; suggest strategies for meeting or exceeding those expectations where possible and appropriate
• Manage prepress, print and paper vendors, including participation in standing meetings with vendors
• Oversee status of content publication schedules, including working with staff to develop action plans for late issues
• Work with internal cross-departmental teams to facilitate ongoing initiatives
• Support hiring and training plans for new production specialists, including mentoring and workload management
• Work with managers to develop training plans for new employees
• Develop and manage growth/development plans for employees
• Perform regular checks with current employees to determine any necessary training or reviews
• Supervise and coordinate staff and vendor workload assignments, oversee workload management for direct reports
• Implement procedures and policies for streamlined and efficient workflow, and identify opportunities for expedited production
• Ensure society customer satisfaction to successfully achieve contract renewals
• Continue to manage or initiate any projects to improve efficiency, including testing/implementation of new peer review/production systems, and any vendor transitions that are required.
• Ensuring all managers, and individual contributors, have SMART goals in place.
• Consistently enforce leadership expectation setting for managers to ensure effective leadership and team alignment.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Experience Level

Senior Level