Senior Sales Executive

Job Description – Senior Sales Executive

PMJ Gems and Jewels Pvt. Ltd.

Position: Senior Sales Executive

Department: Retail Sales

Employment Type: Full-Time

Reporting To: Store Manager / Sales Manager

About PMJ Gems and Jewels Pvt. Ltd.

PMJ Gems and Jewels is a premium luxury jewelry brand celebrated for its exceptional craftsmanship, authentic gemstones, and bespoke bridal creations. With a strong reputation for trust and quality, PMJ delivers an unparalleled retail experience. As a Senior Sales Executive, you will play a critical role in upholding this brand experience and building lasting customer relationships.

Role Overview

The Senior Sales Executive will be responsible for driving showroom sales, delivering premium customer service, managing high-value transactions, and ensuring a memorable shopping experience for clients. The role demands strong communication, deep product knowledge, and confidence in handling luxury clientele.

Key Responsibilities

Sales & Customer Handling

• Engage with customers to understand their jewelry needs and recommend suitable designs.
• Demonstrate in-depth knowledge of gold, diamonds, gemstones, polki, and bridal collections.
• Meet and exceed monthly/quarterly sales targets.
• Build and maintain relationships with high-value clients and ensure repeat business.
• Assist customers with customization orders, sizing, and special requests.

Showroom Operations

• Ensure product displays are attractive, clean, and aligned with PMJ’s visual merchandising standards.
• Track and update customer requirements, pending orders, and follow-ups.
• Support smooth billing, packaging, and after-sales service processes.
• Coordinate with the inventory team for stock availability and replenishment.

Professional Conduct

• Maintain grooming standards suitable for a luxury brand environment.
• Handle customer concerns and resolve issues with professionalism.
• Uphold brand values, store SOPs, and compliance guidelines.

Sales Documentation & Reporting

• Maintain accurate sales records, customer profiles, and CRM updates.
• Prepare daily sales reports and contribute to weekly sales meetings.
• Assist with documentation related to exchanges, returns, or repair orders.

Skills & Qualifications

Educational Background

• Bachelor’s degree in Business, Commerce, Marketing, or related fields.

Required Skills

• Strong communication and interpersonal skills.
• Excellent selling and negotiation abilities.
• Ability to handle high-value jewelry confidently and responsibly.
• Knowledge of gemstones, diamonds, and jewelry categories (training can be provided).
• Proficiency in POS systems, CRM tools, and MS Office.

Additional Requirements

• 2–5 years of experience in jewelry retail sales (luxury/premium brands preferred).
• Strong customer service orientation and elegant presentation skills.
• Ability to work on weekends and festive seasons (peak business periods).
• Fluency in English, Hindi, and Telugu is an advantage.

What PMJ Offers

• Attractive salary with performance-based incentives.
• Professional training on diamonds, gemstones, and sales techniques.
• Opportunity to work with a well-established luxury jewelry brand.
• Career growth in sales, relationship management, and store leadership roles.
• Employee benefits and a positive, customer-centric work culture.